Besides, can I get a refund from Connect Network?
ConnectNetwork will strive to process refunds within 30 days, but no longer than 60 days after the date of your request. The automated online refund process may not be available for all facilities. To request a refund via phone, call one of these phone numbers for your specific service: GTL: +1 (877) 650-4249.
how do I remove my number from GTL? You can remove a block on your telephone number by calling the GTL customer service department at 877-650-4249 and speaking to one of the representatives. They will submit a request to have the block removed. The time frame for a block removal is 1–2 business days.
In this manner, how does GTL Advance Pay Work?
AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. When an inmate attempts to dial an un-billable number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account.
How do I remove a network connection?
To delete your CONNECT account, please contact Customer Support. Note: Deleting the CONNECT account will remove all the associated services along with files or data stored in any application running on that account. After the account is deleted, it is not possible to restore the CONNECT account.
How do I contact a network connection?
If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249.
How do I get a refund from Telmate?
How do I add money to my network connection?
- Sign In (or create an account)
- Once you have added your inmate, select the “+” icon next to their name to expand the page.
- Enter the dollar amount that you would like to send to your inmate's trust fund in the box next to “Deposit Amount.” Tap “CALCULATE FEE” to generate a total deposit amount, then select “CONTINUE.”
How do I send money through Connect network?
- Find your inmate, then select the “Trust Fund” icon.
- Fill out the credit card information and amount you want to deposit, then hit “NEXT.”
- Review the payment information, then click “SUBMIT.”
Can you call a prisoner in jail?
How do I check my inmates balance?
How many calls a day does an inmate get?
Inmates are permitted one free call daily up to 20 minutes (local/long distance; Canada/USA). Rates apply to local and long distance, Canada/USA calling.
What time does GTL Customer Service close?
How much does GTL charge per call?
Local $0.028 $0.42 Intralata $0.028 $0.42 Interlata $0.030 $0.45 Interstate $0.132 $1.98 *Cost does not include applicable local taxes and Federal Universal Service Fees or $4.75 Prepaid Account Set Up Fee.
How many phone calls do you get in jail?
Prisoners can request a maximum of two mobile phone numbers. A 12-minute time limit applies to all calls to allow reasonable use of phones by all prisoners.
How much does it cost to accept a collect call from jail on a cell phone?
What does advance payment mean?
How do I close my GTL account?
If you have any questions regarding the Service or your account, or if you would like to cancel your account, please contact our Customer Service team using the information supplied through the “Contact Us” link on the Site, which provides contact phone numbers.
When can you make your first phone call in jail?
How can I contact someone in jail?
- Visit the jail website.
- Look up the inmate's booking number.
- Address the envelope.
- Include your name and return address.
- Make sure not to send confidential information.
- Avoid sending prohibited items.
- Mail your envelope.
- Send an email.
How can I accept collect calls from jail on my cell phone?
How do I get a refund from Connect Network?
To request a refund via phone, call one of these phone numbers for your specific service:
- GTL: +1 (877) 650-4249.
- VAC: +1 (800) 913-6097.
- DSI: +1 (888) 949-3303.