The account holder will be able to request a refund for any unused balance of funds. If GTL receives no contact from the account holder after 180 days from the posting of the inactivity notification, the account will be closed and ineligible for a refund. Contact the GTL Customer Service Department at 1-866-607-6006.

Besides, can I get a refund from Connect Network?

ConnectNetwork will strive to process refunds within 30 days, but no longer than 60 days after the date of your request. The automated online refund process may not be available for all facilities. To request a refund via phone, call one of these phone numbers for your specific service: GTL: +1 (877) 650-4249.

how do I remove my number from GTL? You can remove a block on your telephone number by calling the GTL customer service department at 877-650-4249 and speaking to one of the representatives. They will submit a request to have the block removed. The time frame for a block removal is 1–2 business days.

In this manner, how does GTL Advance Pay Work?

AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. When an inmate attempts to dial an un-billable number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account.

How do I remove a network connection?

To delete your CONNECT account, please contact Customer Support. Note: Deleting the CONNECT account will remove all the associated services along with files or data stored in any application running on that account. After the account is deleted, it is not possible to restore the CONNECT account.

Related Question Answers

How do I contact a network connection?

Contact Us Form

If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249.

How do I get a refund from Telmate?

Cash refunds are available to you if your account funds meet the facility specific requirements of balance minimums. To request a cash refund or to determine your eligibility, please contact customer service. Please be advised that eligibility for cash refunds may expire 60 days after initial date of deposit.

How do I add money to my network connection?

Depositing Money for an Inmate Commissary
  1. Sign In (or create an account)
  2. Once you have added your inmate, select the “+” icon next to their name to expand the page.
  3. Enter the dollar amount that you would like to send to your inmate's trust fund in the box next to “Deposit Amount.” Tap “CALCULATE FEE” to generate a total deposit amount, then select “CONTINUE.”

How do I send money through Connect network?

It's easy to make a deposit on the ConnectNetwork mobile app!
  1. Find your inmate, then select the “Trust Fund” icon.
  2. Fill out the credit card information and amount you want to deposit, then hit “NEXT.”
  3. Review the payment information, then click “SUBMIT.”

Can you call a prisoner in jail?

Inmates are allowed to make outgoing calls only, and under no circumstances are incoming calls allowed. The normal method of calling is by collect call (cell phones cannot receive collect calls). Inmates can also use pre-paid phone accounts setup through third party vendors.

How do I check my inmates balance?

You can call toll free 1-866-209-7250 24 hours a day, 7 days a week. It will provide the account balance and date and amount of the last deposit.

How many calls a day does an inmate get?

Calls and Charges

Inmates are permitted one free call daily up to 20 minutes (local/long distance; Canada/USA). Rates apply to local and long distance, Canada/USA calling.

What time does GTL Customer Service close?

Hours of Availability are Monday-Friday 7:00am – 11:00pm Central, Saturday-Sunday 8:00am – 7:00pm. Please note- any submissions to this form related to accounts is automatically discarded without being read and will not be addressed.

How much does GTL charge per call?

15-Minute Call*

Local $0.028 $0.42 Intralata $0.028 $0.42 Interlata $0.030 $0.45 Interstate $0.132 $1.98 *Cost does not include applicable local taxes and Federal Universal Service Fees or $4.75 Prepaid Account Set Up Fee.

How many phone calls do you get in jail?

Telephone calls

Prisoners can request a maximum of two mobile phone numbers. A 12-minute time limit applies to all calls to allow reasonable use of phones by all prisoners.

How much does it cost to accept a collect call from jail on a cell phone?

According to the FCC, some prison inmates have had to pay as much as $17 for a 15 minute phone call. The new rate caps, which were passed by the agency last fall under the leadership of acting FCC Chair Mignon Clyburn, impose a limit of 25 cents per minute for debit calling and 21 cents per minute for collect calling.

What does advance payment mean?

An advance payment is a payment that is made before goods or services are provided. The company used the money to make an advance payment to the project's owner against future delivery of the product. The advance payment is the good-faith money your client pays when you both sign a contract or letter of agreement.

How do I close my GTL account?

Contacting GTL

If you have any questions regarding the Service or your account, or if you would like to cancel your account, please contact our Customer Service team using the information supplied through the “Contact Us” link on the Site, which provides contact phone numbers.

When can you make your first phone call in jail?

Any person arrested has the right to make a reasonable number of completed telephone calls from the police station or other place at which the person is booked immediately after the person is booked and, except where physically impossible, no later than 3 hours after the arrest.

How can I contact someone in jail?

Method 1 Writing a Letter to Someone in Jail
  1. Visit the jail website.
  2. Look up the inmate's booking number.
  3. Address the envelope.
  4. Include your name and return address.
  5. Make sure not to send confidential information.
  6. Avoid sending prohibited items.
  7. Mail your envelope.
  8. Send an email.

How can I accept collect calls from jail on my cell phone?

Collect phone calls are the default calling option from jails served by Pay Tel. If you currently use a cell phone, VoIP phone, these carriers do not allow inmate collect calls to be billed to your number, making it necessary for you to establish an account with Pay Tel in order to accept phone calls from the jail.

How do I get a refund from Connect Network?

ConnectNetwork will strive to process refunds within 30 days, but no longer than 60 days after the date of your request.

To request a refund via phone, call one of these phone numbers for your specific service:

  1. GTL: +1 (877) 650-4249.
  2. VAC: +1 (800) 913-6097.
  3. DSI: +1 (888) 949-3303.

How does connect network GTL work?

AdvancePay® is ConnectNetwork™'s fastest and most convenient phone service connecting friends and family members to inmates. It's simple. When you create an AdvancePay account, you're creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.