For example, it's the extra time a salesperson spends helping you make the right selection or the customer support rep that takes an extra few minutes to ensure you have all of your questions answered and won't need to call back.

Also to know is, how do you define going the extra mile for your customer give me an example of when you have done this?

Going the extra mile for customer examples means actually means making more effort than is expected. American Express says, 70% of customers say they have already made a choice to support a company that delivers great customer service.

Secondly, what is a good example of customer service? Check out our top ten examples of good customer service below: Nordstrom — Be Willing to Say “Yes!” Every Time. Drybar — You Can't Replace a Unique Customer Service Experience. Danny Meyer's Union Square — Making Your Customers Feel Special Never Gets Old.

Also question is, what is an example of going above and beyond for a customer?

Sample Answer: “You know, I believe going above and beyond in customer service is customer service. But If I had to pick a time, it would be when I was working at Grocery Store, and we had a regular customer of 4 years come in every day and order a lot of food for her family. One day, he stopped coming.

What is an extra mile?

to go the extra mile. phrase. If you say that someone is willing to go the extra mile, you mean that they are willing to make a special effort to do or achieve something.

Related Question Answers

How do you make a customer feel special?

Here are 10 ways to bring smiles to your customers' faces by making them feel special:
  1. Send your customers a note on their birthday.
  2. Show them personal attention.
  3. Thank them for their purchase and express your appreciation.
  4. Give back.
  5. Provide “bang for the buck”
  6. Give a discount or a promotion on future purchases.

What is an example of loyalty?

noun. The definition of loyalty is the quality of being faithful to someone or something else. An example of loyalty is how a dog feels about its human. An example of loyalty is how someone feels about their country.

How do you deliver good customer service examples?

9 Tips for Providing Excellent Customer Service
  1. Know Your Product or Service. To provide good customer service, you need to know what you're selling, inside and out.
  2. Be Friendly. Customer service starts with a smile.
  3. Say Thank You.
  4. Train Your Staff.
  5. Show Respect.
  6. Listen.
  7. Be Responsive.
  8. Ask for Feedback.

How do you win customers?

5 Killer Marketing Tips to Win Over Customers
  1. Hone in on your target markets. If you're broadly marketing your products and services to a vast array of consumers, you're going to be sinking more resources into marketing than necessary.
  2. Study your competitors.
  3. Make better use of business resources.
  4. Focus on providing value to customers.
  5. Leverage big data.

How do you win loyalty?

Make customer experiences personal and authentic.
  1. Be proactive. Being one step ahead of your customers is a sure way to win their loyalty.
  2. Get creative with marketing tactics. Customer loyalty is also won when brands make experiences fun.
  3. Take responsibility for actions.
  4. Encourage team spirit among employees.

How do you go beyond customer satisfaction?

Want to Go Beyond Customer Satisfaction? Here are 4 Principles You Need to Know
  1. Principle 1: Be Objective!
  2. Principle 2: Use the Best Methods.
  3. Principle 3: Engage Your Customers.
  4. Principle 4: Take Analysis Seriously.
  5. Customer Feedback Is a Research Discipline.

What is the value of good customer service?

Provides value – Great customer service programs should focus on treating customers well, answering questions, and exceeding their expectations. This approach helps businesses engage customers and build strong relationships. Retains customers – Keeping loyal customers is way less expensive than getting new ones.

What is your greatest strength?

Here are a few other aspects of a perfect “what are your strengths” example answer: Your greatest strength happens to be a skill you need to do the job. Your greatest strength sets you apart from other candidates. You show off your communication skills when you provide the answer.

Whats a time you went above and beyond for a customer?

“Sometimes going above and beyond means anticipating what is expected of you, and doing it before you‘re asked.

What motivates you to apply for this position?

Good answers to the question ‘what motivates you?'
  • meeting deadlines, targets or goals.
  • mentoring and coaching others.
  • learning new things.
  • coming up with creative ideas to improve something, or make something new.
  • analysing complex data in order to draw clear and simple conclusions.
  • working well as part of a team.

How would you describe yourself?

To help you decide how to describe yourself in an interview, consider these examples:
  • I am passionate about my work.
  • I am ambitious and driven.
  • I am highly organized.
  • I'm a people-person.
  • I'm a natural leader.
  • I am results-oriented.
  • I am an excellent communicator.
  • Words to describe your work style:

What are your strengths?

Some examples of strengths you might mention include:
  • Enthusiasm.
  • Trustworthiness.
  • Creativity.
  • Discipline.
  • Patience.
  • Respectfulness.
  • Determination.
  • Dedication.

Why is customer satisfaction important?

Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses.

How would you go the extra smile?

Here are 10 ways to make your customers feel good and bring a smile to their day:
  • Choose to have a positive attitude.
  • Show interest in people.
  • Focus on the customer's needs.
  • Provide options and alternatives.
  • Choose your words carefully.
  • Give customers straight answers to their questions.
  • Resolve problems promptly.

How do you motivate employees to go the extra mile?

Here are a few simple tips that you can use to motivate your employees and get your team to go the extra mile for you.
  1. Change The Role Of The Most Motivated Employee.
  2. Help Employees Build Relationships.
  3. Set Clear Goals For Your Team.
  4. Show Employees Why They Matter.
  5. Give Regular Recognition.
  6. Give Frequent Feedback.

Where does go the extra mile come from?

This phrase is an adaptation of a commandment of Jesus in the Sermon of Mount (Matthew Ch 5 v 41) : “And whosoever shall compel thee to go a mile, go with him twain.” Under the Roman Impressment Law, a Roman soldier passing by a Jew could order him to carry his pack for one mile.

What is extra effort?

Definition of extra effort from the Collins English Dictionary. New from Collins. Feb 21, 2020. curlicue. Curlicues are decorative twists and curls, usually carved or made with a pen .

Do you always go the extra mile at work?

go the extra mile. to try harder to please someone or to get the task done correctly; to do more than one is required to do to reach a goal. I like doing business with that company. They always go the extra mile.