Booking your appointment using the app
  1. Open the British Gas app on your phone.
  2. Choose the ‘Book an engineer‘ tile.
  3. If your appointment is due, you'll see a link to ‘Book annual service'. If you can't, then you're not due one just yet.
  4. Choose a time and date that's good for you.
  5. Confirm your appointment.

Also know, is British Gas 0333 number free?

Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get ‘inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Additionally, is British Gas HomeCare 24 hour number? Call the Gas Emergency Services on 0800 111 999. If you can smell burning or there's smoke coming from your electrics – call 999 immediately. Then call our Breakdowns and enquiries line, also use this number if anyone in your house is at risk (elderly or reliant on medical equipment).

Similarly one may ask, how do I contact British Gas out of hours?

Call the Gas Emergency Services on 0800 111 999. If it's not an emergency, please check out our information below.

Is British Gas HomeCare worth it?

British Gas Homecare Review Verdict yes and no. If you want piece of mind that you're not going to have to fork out £300 or more for a boiler repair, then boiler cover is value for money. With heating cover included on Homecare Two and above, it's ideal for those with not just a boiler, but a cylinder too.

Related Question Answers

Does British Gas have a free phone number?

Call us on 0800 072 8625, or 0800 294 8604 if you're a Pay As You Go customer. Or you can contact us by textphone on 18001 0800 072 8626.

Is British Gas a free phone number?

00 44 113 298 0900

Are calls to British Gas Free?

British Gas: 0800 048 0202. Contact British Gas customer services for free on their freephone number 0800 048 0202 for general enquiries or to get help paying your gas and electricity bills.

Why can't I get into my British Gas account?

I can't log in to my online account

Check your inbox or junk mail folder for an email that says ‘Activate your online account‘ then click the link inside it. If you've already activated your account and you still can't log in, make sure you're logging in with the email address and password you registered with.

Does British Gas have UK call Centres?

British Gas Call Centre Locations

British Gas has call centres in Manchester, Leeds, Leicester, Stockport and Oldbury. They also have call centres in Edinburgh, Cardiff and at Uddingston in South Lanarkshire. The call centres in Edinburgh and Cardiff are more focused on billing and account enquiries.

What time is British Gas open till?

[2] Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. [3] 24 hours a day, 7 days a week.

How do I speak to a real person at British Gas?

If you prefer to speak to a real person, you can call 0333 202 9604 Monday to Friday from 8am-8pm or Saturday from 8am-6pm. The number is the same whether you already have one of the British Gas HomeCare products and you've got a query or if you are considering becoming a HomeCare customer.

How do I speak to British Gas?

Calling British Gas. Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone.

Does British Gas charge for call out?

A year-long guarantee on our work so you have peace of mind. Our engineers' expertise even though you're not tied down to an annual contract. No call out charge. If we can‘t fix it, you won't pay a penny.

Is there a charge for emergency gas call out?

Call for help – the National Gas Emergency Service helps people dealing with gas leaks, free of charge. Call 0800 111 999 and an expert will come to you within an hour, and will work to make the source of the leak safe.

Can I track my British Gas engineer?

You can track your engineer and see when they're on their way through the British Gas app or via our website.

Are British Gas stopping prepayment meters?

British Gas has ended its relationship with PayPoint for a new deal with rival Payzone. The agreement means the energy giant's prepayment customers will no longer be able to top up at their usual newsagent or supermarket – they'll need to go to a Post Office instead.

What time does British Gas customer service close?

[1] Monday to Friday from 9am until 5pm. [2] Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. [3] 24 hours a day, 7 days a week.

Does British Gas plumbing cover toilets?

Protect your plumbing

You can get cover for your plumbing with our Plumbing and drains cover product. Or you can get cover as part of HomeCare Three or HomeCare Four, which also protect other parts of your home, like your boiler and central heating.

How much is emergency credit British Gas?

Each British Gas gas and electricity meter has £5 of Emergency Credit built in for when you run out of gas or electricity and you are unable to top up. To access your Emergency Credit you must have the key or card in the meter.

Does British Gas HomeCare cover showers?

HomeCare One and Homecare Two cover most of the things you'd expect, though there are a few exceptions: repairs to a central heating system, showers, removing sludge and scale are not covered.

Can a plumber fix a boiler?

Plumbers. Although they may be highly experienced in the full range of plumbing such as leaky pipes, dripping taps and dishwasher installation, plumbers are not necessarily qualified to work on a gas boiler. Some plumbers are also Gas Safe registered, however, but this should not be expected as standard.

Why is heating not working?

Intermittent or no heat and hot water can often be due to either broken diaphragms and airlocks, faulty motorised valves, a broken thermostat or low water levels. You can start by checking if the boiler problem is caused by fault of the boiler pressure or thermostat, as these are easily accessible.

What does British Gas HomeCare 200 cover?

HomeCare 200 is a package consisting of Central Heating Cover and is designed to meet the needs of householders who want protection against various problems with their gas boiler, controls and central heating system on a repair and maintenance basis.