Just call 0800 800 151 and quote ‘Landline fault‘ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you're on the phone to us. If there's a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

Accordingly, can I report a fault on someone else's line?

Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated. If it is not possible to be on the premises please make sure when you report a fault on someone else's line that you have that person's phone number to hand.

Beside above, can I report a BT fault online? You can test your landline, report a fault and fix landline problems online using our troubleshooting tool. If we can‘t find a fault or fix the problem online, we'll give you the option to book an engineer appointment.

Similarly, what number do you call to report a BT fault?

If everything appears OK, but BT Answer is still answering on zero rings, please contact our Faults Department on the number below. Residential Customers: 0800 800 151 – When given the menu options, select 9 to be directed to an advisor.

How do I check if my phone line is active?

  1. Plug a home phone handset into the main phone socket in your home.
  2. If you hear a dial tone, the line is active.
  3. For further details dial 19800 – an automated service tell you the telephone number of the line. landline.

Related Question Answers

What is the BT line test number?

Once you have your telephone connected to the BT test socket dial 17070. You will reach BT's line test facility.

What is the phone number for Telstra faults?

If you think you may be eligible for Priority Assist and you need immediate assistance with a fault or new line connection, please call us on 13 2203 (faults on your existing line) or 1800 331 286 (new line connections).

How do I report a Telstra fault?

Yes – If there's an outage or fault, we can forward your calls to your mobile or another number. Call 13 22 03 to report the fault and set up call forwarding.

What to do when broadband is not working?

How can I fix a lost broadband connection?
  1. Is there a major fault in your area?
  2. Turn your router off and then on again.
  3. Check that your Hub is plugged in, turned on and there are no loose cables.
  4. Change from wireless to Ethernet.
  5. Check your extensions.
  6. Check your micro-filters.
  7. Try the bare minimum on your line.

Why is my landline not working?

Unplug all phones and equipment from all telephone sockets.

Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment.

What is the number for BT faults?

If you rent your telephone from BT and believe it to be the cause of the fault, please contact our faults department and we will arrange for a new telephone to be delivered to you. You can also buy telephones from us: Online. 0800 800 150.

How do I track a BT fault?

How to track a fault with BT Business
  1. Go to the Repair Centre.
  2. Enter the telephone number, broadband number or the fault reference number.
  3. Click Start tracking my fault.

What is the phone number for BT faults?

Please call us on 0800 800 150 and we'll be happy to help.

What does the recall button do on a phone?

The Recall (R) button (which is different from the Redial button) enables you to use some of your phone's extra features. You can use it to give you a second dial tone – for example, when using three-way calling.

Why is my BT Internet not working?

You can test your connection, report a fault with the network and fix a wide range of broadband problems using our troubleshooting tool. If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection.

How do I contact BT from my mobile?

If you need assistance with these services please use the numbers below.
  1. BT Shop customer services number: 0800 917 0510.
  2. BT Broadband customer services number: 0800 800 150.
  3. BT Landline customer services number: 0800 800 150.

How do I make my own phone ring?

The procedure is quite simple:
  1. At the dial tone enter you own number.
  2. Wait for the recorded prompt.
  3. Hang up.
  4. You phone should ring with you own number in the caller ID.
  5. Wait until someone else (e.g the victim of your prank) picks up (you'll know because it will stop ringing).