Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. We aim to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way.
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What is unique about Zappos?

Zappos is known for its weird, family spirit, and fun workplace culture. Happiness is at the core of Zappos culture. Great culture leads to employee happiness; happy employees drive higher engagement and profitability, and low turnover. Zappos has a customer-centric culture, as expressed in its purpose and core values.

What makes Zappos a great place to work?

Zappos CEO Tony Hsieh told me that the company hires for cultural fit. … Zappos looks for people who have fun, have passion and personality, and are committed to customer service.

Why does Zappos have great customer service?

One of the highlights of Zappos’ Customer Service Strategy is their 365 days Return Policy. Combined with the free 2-way shipping, this takes away the customers’ risk and makes it convenient for them to order as many shoes as they want, keep the ones that fit, and return the others at no additional cost.

How is Zappos different from a traditional business model?

Six years ago, Amazon-owned Zappos began upending its traditional management structure. In lieu of a typical corporate structure, with power concentrated at the top, the online shoe retailer would adopt a decentralized system with “no job titles, no managers, no hierarchy.”

What are Zappos values?

We value passion, determination, perseverance, and the sense of urgency. We are inspired because we believe in what we are doing and where we are going. We don’t take “no” or “that’ll never work” for an answer, because if we had, Zappos would never have started in the first place.

Is Zappos innovative?

Zappos corporate culture goes way beyond the employees and customers care. Two innovations keep the company’s brains active and moving forward. … The second, more subtle innovation is Zappos Insights itself.

How much does Zappos pay an hour?

The average The Zappos Family hourly pay ranges from approximately $17 per hour for a Warehouse Associate to $20 per hour for a Customer Service Representative.

Why do people love working at Zappos?

Zappos has great benifits for employees however to spite what they say it is just like any other job. … The laid back vibes, fun culture and core values that made Zappos so amazing are a thing of the past. Make sure you know people before you get hired or you’ll never go anywhere.

What type of business is Zappos? is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. The company was founded in 1999 by Nick Swinmurn and launched under the domain name In July 2009, Amazon acquired Zappos in an all-stock deal worth around $1.2 billion at the time.

What is Zappos main marketing strategy?

The company has stayed focused exclusively on e-commerce, competing on those who prefer excellent customer service. One could say they set the mark for everyone to target in customer service. And they make it the core of their marketing strategy. Focus on excellent execution.

Is Zappos customer centric?

Zappos is one of the prime examples of brands that is customer centric that has spent years creating a culture around the customer and their needs. Tony Hsieh, CEO of Zappos, is one of the shining stars of this new way of working.

How does Zappos deliver happiness?

Happy employees will be passionate about their jobs and make customers happy through great service. … A radical way that Zappos stuck to their commitment to extraordinary customer service was by moving headquarters to Las Vegas, where they wanted to build their customer support call center.

Why did Amazon sell Zappos?

Amazon acquired Zappos for $1.2 billion in 2009, and kept Hsieh on as CEO. He said in 2010 he had decided to sell to the e-commerce giant because Amazon recognized “the uniqueness of Zappos’s culture and Amazon’s duty to protect it.

Who created Zappos?

The Zappos Family Story: In The Beginning – Let There Be Shoes. The year was 1999, and our founder Nick Swinmurn was walking around a mall in San Francisco looking for a pair of shoes. One store had the right style, but not the right color.

How does Zappos build a strong culture?

Zappos’ Ten Corporate Values Embrace and Drive Change. Create Fun and A Little Weirdness. Be Adventurous, Creative, and Open-Minded. Pursue Growth and Learning.

How does Zappos infuse culture using core values?

  1. Deliver WOW Through Service.
  2. Embrace and Drive Change.
  3. Create Fun and A Little Weirdness.
  4. Be Adventurous, Creative, and Open-Minded.
  5. Pursue Growth and Learning.
  6. Build Open and Honest Relationships With Communication.
What is the culture of a company?

Company culture is how you do what you do in the workplace. It’s the sum of your formal and informal systems and behaviors and values, all of which create an experience for your employees and customers. At its core, company culture is how things get done around the workplace.

Is Zappos diverse?

Diverse employees at Zappos score the company 64/100 across various culture categories, placing Zappos in the bottom 35% of companies on Comparably with 1,001-5,000 Employees for Comparably’s diversity score.

Do Zappos exemplify service culture?

The power behind the Zappos brand is the team of agents who deliver spectacular service to customers. And those agents thrive in a culture built on empowerment – where they’re encouraged to make incredible connections with the people who reach out to them each day.

What can other companies learn from Zappos?

  • Deliver WOW Through Service.
  • Embrace and Drive Change.
  • Create Fun and A Little Weirdness.
  • Be Adventurous, Creative, and Open-Minded.
  • Pursue Growth and Learning.
Does Zappos still pay employees to quit?

Zappos has had a program that pays new employees $4,000 to quit the company during initial training sessions. The policy was designed to make sure their new hires are committed to working beyond just a paycheck.

Does Zappos pay well?

The average The Zappos Family salary ranges from approximately $60,869 per year for an Assistant Buyer to $177,450 per year for a Senior Software Engineer. The average The Zappos Family hourly pay ranges from approximately $17 per hour for a Warehouse Associate to $20 per hour for a Customer Service Representative.

How much money do Zappos employees make?

How much do people at Zappos get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Zappos is $120,577, or $57 per hour, while the estimated median salary is $119,690, or $57 per hour.

Would you be motivated to work at Zappos?

I would defiantly be motivated to work for Zappos because I think it’s great that this company was high on the list for “100 Best companies to work for”. … Zappos emphasis on building a team and a family, which I feel is great because the company really shows that they care about their employees.

Is Zappos still a great place to work?

82% of employees at, Inc. and its Subsidiaries say it is a great place to work compared to 59% of employees at a typical U.S.-based company.

When organizations such as Zappos hire new employees what characteristics do they look for why?

Zappos hires 50 percent on hard skills and 50 percent on cultural fit, she said, explaining that fit is based on the company’s 10 core values, including impressing customers with service, embracing change, being fun and weird, building positive team spirit, and being passionate and humble.

What is Zappos market offering?

Zappos is an online retailer of shoes, clothing, handbags, and other retail merchandise. The company, however, is not really about selling products; the focus of Zappos is to offer customers a hassle-free customer service experience.

Does Zappos have a physical store?

New York-Online powerhouse Zappos has opened its first-ever freestanding store, a 20,000-sq. ft. pop-up in the company’s hometown of downtown Las Vegas. Powered by state-of-the-art technology, the shop blends online and offline retail.

How is Zappos organizational climate?

Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. … Although Zappos has over 1,300 employees, the company has been able to maintain a relatively flat organizational structure and prides itself on its extreme transparency.

How does Zappos use big data and knowledge management?

Zappos uses Amazon EMR to run big data analytics for a fraction of the cost of traditional on-premises clusters. It also runs models using graphical processing units (GPUs) on Amazon Elastic Compute Cloud (Amazon EC2). The company enables ultrafast lookup of precomputed predictions using two distinct services.

How does Zappos achieve the goals of promotional strategy?

Market Segmentation The company has remained engrossed entirely on e-commerce, competing on those who prefer excellent customer service. They set the mark for the whole world to target in customer service. And they make it the core of their marketing strategy.

How does Zappos use social computing?

Imagine social tools being about sharing culture rather than for pushing deals. That’s how Zappos uses them – be they the telephone, Twitter, Facebook, blogs, videos and more [see Zappos gets savvy with social media].

What is Zappos social media marketing plan?

Zappos believes that businesses are powered by people not numbers and this message is clearly evident throughout their social media platforms. Tony Hsieh encourages his employees to use social media to put a human face on the company and use it for casual communication rather than promotions or marketing pitches.

What does client centric mean?

Client-centric, also known as customer-centric, is a strategy and a culture of doing business that focuses on creating the best experience for the customer, and by doing so builds brand loyalty. Client-centric businesses ensure that the customer is at the center of a business’s philosophy, operations, or ideas.

What is the Zappos Family's No 1 core value?

1. DELIVER WOW THROUGH SERVICE: At Zappos, anything worth doing is worth doing with WOW. WOW is such a short and simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative.

What does the vision statement for a company like Zappos include?

Values like “Deliver WOW through service” and “Pursue growth and learning” let employees and customers know who the company is. The vision of, is “delivering happiness to customers, employees, and vendors.” And their mission statement is to “provide the best customer service possible.

How big is Zappos?

Today, Zappos is a wholly owned subsidiary of Amazon (having been acquired for $1.2 billion in 2009) and its roughly 1,500 employees, headquartered in Las Vegas, produce in excess of $2 billion in revenues annually.

Who owned Amazon?

Amazon is owned by Jeff Bezos, although in early 2021 he announced that he would be stepping down as CEO of the company. Along with Jeff, the top individual insider shareholders of the company are Andrew Jassy, and Jeffrey Blackburn.

What happened to the Zappos guy?

Tony Hsieh, the visionary business leader and Zappos CEO, died in November from injuries sustained in a fire at a Connecticut home. … Hsieh, who was 46, was kept on life support for more than a week before he passed away the day after Thanksgiving.